Terms and Conditions

These Terms and Conditions ("Terms") are the covenant between you and Gaurakkii ("Company", "we", "our", "us"), serving as the blueprint ensuring every facet of your lab-grown diamond experience on our website www.gaurakkii.com is secure, clear, and exceptional. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. Introduction

By using our website, you enter into an agreement with Gaurakkii. These Terms are designed to ensure a fair and secure environment for all our customers.

2. Eligibility

By using this Website, you represent that you are at least 18 years of age and are legally capable of entering into binding contracts under Indian law. You agree to provide accurate and truthful information during all transactions.

3. Products and Services

We offer a range of exquisite lab-grown diamond jewellery products. All products are subject to availability, and we reserve the right to discontinue or modify any product at any time without prior notice.

4. Pricing and Payment

• Pricing: All prices are listed in Indian Rupees (INR) and include applicable Goods and Services Tax (GST). While we strive for absolute accuracy in pricing, errors may occasionally occur. If an error is found in the price of any product you have ordered, we will promptly notify you and provide the option to reconfirm your order at the correct price or cancel it.
• Payment: : We accept payments via secure online payment methods, including credit/debit cards and net banking. Orders are processed only after full payment is successfully received.

5. Order Process

• Order Acceptance: Your order constitutes an offer to us to purchase a product. We will confirm our acceptance by sending an email confirming the dispatch of your order.
• Cancellation: We reserve the right to cancel any order for reasons including, but not limited to, stock unavailability, pricing errors, or suspected fraudulent activity.

6. Shipping and Delivery

• Shipping: We offer Free Shipping on Every Order across India. Shipping charges and estimated delivery timelines will be confirmed at checkout.
• Delivery: While we aim to deliver products within the estimated timeframe (typically 5–7 business days), unforeseen delays may occur. We are not liable for delays beyond our control but will communicate any significant issues promptly.

7. Returns and Refunds

We accept returns and process refunds (minus the ₹500 processing fee) strictly as per our Returns & Exchange Policy available on our Website. You must review this policy before making a purchase, as it details the 7-day refund window and specific item conditions required.

8. Intellectual Property

All content on this Website, including text, images, logos, product designs, and branding elements, is the exclusive property of Gaurakkii and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

9. User Conduct

You agree not to misuse the Website, including but not limited to:

• Transmitting viruses or malicious code.
• Engaging in fraudulent or deceptive activities.
• Violating any applicable intellectual property rights of Gaurakkii or third parties.

10. Limitation of Liability

To the fullest extent permitted by law, Gaurakkii shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or the purchase of products.

11. Changes to Terms and Conditions

We reserve the right to update these Terms at any time. Any changes will be effective immediately upon posting on our Website, and your continued use constitutes acceptance of the revised Terms.