Return Policy

Last updated on 25/10/2025

Your journey with Gaurakkii begins with a promise: absolute peace of mind. We are passionately committed to delivering not only exquisite lab-grown diamonds but a seamless, secure experience. Review our policy to see how we handle every detail of your order and guarantee your complete satisfaction.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for eligible products.

• Eligibility Window: Items must be returned within 7 days from the date of delivery.
• Refund Type: The purchase amount will be refunded to the original payment method.
• Processing Fee: A flat deduction of ₹500 will be applied to the final refund amount for all returns.
• Conditions:
  
  • The product must be unused, in its original condition, and include all original packaging, certificates, and documentation (e.g., IGI Certificate).
• Exclusions:
  
  • Items that have been resized, altered, or damaged post-delivery.
  • Products previously exchanged under this policy.
  • Certain items, such as earrings, may be ineligible for return/exchange for hygiene reasons unless found to be defective.

2. Exchange Policy

You can also avail of a direct exchange for a product of equal or higher value.

• Eligibility Window: Exchanges are permitted within 7 days of delivery.
• Conditions: The item must meet the same original, unused condition requirements listed above.
• Processing Fee: A flat deduction of ₹500 will be applied to the exchange value.
• Replacement & Exchange Shipping: The replacement will only be shipped after the initial returned item has been picked up or delivered to our facility and passes the quality check.

3. Order Cancellation Policy

• Within 24 Hours:
  
  • Orders canceled within 24 hours of placement are eligible for a full refund, minus a 1% payment gateway fee.
• Beyond 24 Hours:
  
  • Cancellations after this period will incur a ₹1,000 processing fee, along with a 1% payment gateway charge.

4. Return Process

To initiate a return or exchange, please follow these steps:

• Initiation: You can initiate a return request from our website or app, or by reaching out to our Customer Support team.
• Obtain a Return Authorization:
  
  • Our team will issue a Return Authorization Number (RAN) and provide secure return shipping instructions.
• Reverse Pick-up: Once the request is booked, please ensure your availability for the reverse pick-up and answer calls from the delivery partner. Failure to do so may result in the cancellation of the pick-up, requiring re-initiation and increasing the overall timeline.
• Secure Packaging & Shipping:
  
  • The item must be securely packaged, ensuring it includes all original documentation.

5. Refund Process

• Processing Time: Refunds will be processed within 7–10 business days after receiving and inspecting the returned item.
• Credit Issuance: Refunds will be credited back to the original payment method used at the time of purchase.

6. Additional Terms

• Gaurakkii reserves the right to decline returns or exchanges if the product does not meet the eligibility criteria or shows signs of post-delivery damage or alteration.
• Shipping fees are non-refundable.

Customer Support

• Email: connect@gaurakkii.com
• Phone: 8591771917 (Available Monday to Saturday, 11 AM - 5 PM)